Return Policy

At Carry Commerce Ltd., we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to help.

1. Return Eligibility

You may request a return if:

• You received the wrong product, size, color, or quantity.

• The product is damaged, defective, or has a manufacturing issue.

• The product is significantly different from its description or photos.

• The item is unused, unworn, unwashed, and in its original condition and packaging.

Return requests should generally be submitted within 7 days of receiving your order.

2. Fashion & Clothing Items

For clothing, shoes, bags, and other fashion products, items must be:

• Unworn and unused.

• Free from stains, odors, makeup, perfume, or other marks.

• Returned with original tags, packaging, and accessories where applicable.

3. Beauty & Personal-Care Products

For hygiene and safety reasons, opened, used, or unsealed beauty and personal-care products may not be eligible for return.

If you receive a damaged, defective, expired, or incorrect beauty product, please contact us as soon as possible with photos or videos.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or worn products.

• Products without original tags or packaging.

• Personalized or customized products.

• Opened or used cosmetics and personal-care products.

• Items damaged after delivery due to misuse or improper handling.

• Clearance or final-sale items, where specifically stated.

5. How to Request a Return

To request a return, please contact Carry Commerce Ltd. Customer Support with:

• Your order number.

• Product name.

• Reason for the return.

• Clear photos or video showing the issue, if applicable.

Our team will review your request and provide the next steps.

6. Return Shipping

If the return is due to an incorrect, defective, damaged, or wrongly supplied product, Carry Commerce Ltd. may cover the applicable return shipping cost.

For returns due to a change of mind, wrong size selection, or personal preference, return shipping charges may apply.

7. Refunds & Exchanges

Once the returned product is received and inspected, we will notify you whether the return has been approved.

Depending on the situation, you may receive:

• A replacement product,

• An exchange, or

• A refund through the applicable payment method.

Refund processing time may vary depending on your payment provider or financial institution.

8. Important Note

Customers should inspect their order shortly after delivery and contact us promptly if there is any problem. We reserve the right to reject returns that do not meet the conditions of this policy.

Carry Commerce Ltd. reserves the right to update this Return Policy when necessary. Any changes will be published on our website.

Thank you for shopping with Carry Commerce Ltd. — bringing fashion, beauty, and lifestyle products to you with confidence and care.